Doing the Right Thing 
DescriptionA blog about people who work in offices and why we fight.
URL http://mariannepowers.blogspot.com/
Tags business management, conflict resolution, work relationships, personal and professional growth and development
Added1 year ago
Views344
Outgoing Hits28
Rating0.00 by 0 user
Mapped Ratings
Latest Posts
-
05 Feb
0 views
"The absence of alternatives clears the mind marvelously" - Henry Kissinger. Funny! But then don't you start to see alternatives? · Read Full Post -
05 Feb
6 views
"The absence of alternatives clears the mind marvelously" - Henry Kissinger. Funny! But then don't you start to see alternatives? · Read Full Post -
31 Dec
The Problem Is in the Procedure, Not the People 7 views
Even though everyone in call center/claims group probably made both of these mistakes more than 100 times, we knew that it was an indication that there was a problem with the procedure, not with the ... · Read Full Post -
31 Dec
Understand the People 7 views
The provider pay-to address was something that could change from claim to claim, so we did need to pick that, but we requested and got an option added to our software so that the software displayed ... · Read Full Post -
31 Dec
Fix the Tools 7 views
It was obvious that the software should have been smart enough to pick the correct provider level once you put in the provider, since that never changed and remembering is something that computers do ... · Read Full Post -
31 Dec
If Mistakes are Too Easy to Make, They Never Stop Making Them 6 views
People got pretty good at doing what they had to do and, considering the circumstances, we did pretty well, but these mistakes were so easy to make, nobody ever really stopped making them, not even ... · Read Full Post -
31 Dec
The Defects Are in the Tools, Not the People 9 views
The two most common mistakes we made in the call center/claims group were paying at the wrong level (we had four levels of payment, depending on the credentials of the provider) and paying the wrong ... · Read Full Post -
31 Dec
Make It Easier to Do Correctly Than to Make a Mistake 7 views
We tell people when they have errors or omissions, every time, at the time, and let them fix them. We are willing for people to make the same mistake or ask the same question 100 times. It hardly ... · Read Full Post -
31 Dec
Let Them Decide How to Remember 7 views
When our efforts to make it easier for everyone to do it right fail or there is no method that will work for everyone, we have to rely on the individual to do whatever will work for them. For them to ... · Read Full Post -
31 Dec
Let Them Fix Their Own Mistakes 7 views
We also try to help people remember what needs to be done. We do that by letting them know each and every time that it is not correct. It is not a punishment and there is no penalty except that they ... · Read Full Post
Comments (2)
Only members can post comments. If you are already a member, you need to be logged in order to post a comment.
Loading..
Timberland boots
|Timberland shoes
|Timberland roll top boots
|Timberland 6 inch boots
|Timberland highct boots
|Timberland Boots On Sale
Timberland boots
|Timberland Kids
|Timberland Kids Boots
|Kid's Timberland Boots
|Timberland's kid Boots
Timberland boots
|Timberland 6 Inch
|Timberland 6 Inch Boots
|Timberland Mens 6 Inch Boots
|Men's Timberland 6 Inch Boots
|6 Inch Mens Timberland Boots
Timberland boots
|Timberland Chukka
|Timberland Chukka Boots
|Timberland Chukka Mens Boots
|Men's Timberland Chukka Boots
|Chukka Timberland Boots
Timberland boots
|Timberland Classic
|Timberland Classic Boots
|6 Inch Authentics Premium Classic Boots
|Men's Timberland Classic Boots
|Timberland Classic 3-Eye Lug Pull-Up Shoes
Timberland boots
|Timberland Custom
|Timberland Mens Custom Boots
|Men's Timberland Custom Boots
|Timberland Custom Boots
Timberland boots
|Timberland Pro
|Timberland Pro Boots
|Timberland Mens Pro boots
|Men's Timberland Pro Boots
|Men's Timberland Pro Boots 6" Titan Safety Toe
|Men's Timberland Pro 8" Alloy Toe Work Boots
|Men's Timberland Pro Wellington Boots 10" Steel Toe
Timberland Boots
|Timberland Roll-Top Boots
|Men Timberland Roll Top
|Men's Timberland Roll-Top Boots
|Timberland Roll Top
Timberland Boots
|Timberland 6 Inch
|Timberland 6 Inch Boots
|Timberland Womens 6 Inch Boots
|Women's Timberland 6 Inch Boots
|Timberland 6 Inch Boots
Timberland Boots
|Timberland Highcut
|Timberland Womens Boots
|Women's Timberland Highcut Boots
|Timberland Highcut Boots
Timberland Boots
|Timberland Roll Top
|Roll-top Timberland Womens Boots
|Women's Timberland Roll Top Boots
|Timberland Roll Top Boots
Timberland Specials Boots
|Timberland New Products
|Timberland Featured Products
|Timberland All Products
--------------------------------------------------------------------------------------------------------------------------------
puma shoes
|puma speed cat
|puma future cat
puma shoes
|Men's Puma - SF Drift Cat
|Puma - SF Drift Cat
puma shoes
|Men's Puma Baylee Future Cat II
|Puma Baylee Future Cat II
puma shoes
|Men's Puma Doshu Combat Shoes
|Puma Doshu Combat Shoes
puma shoes
|Men's Puma Fluxion II
|Puma Fluxion II
puma shoes
|Men's Puma Future Cat GT Ferrari
|Puma Future Cat GT Ferrari
puma shoes
|Men's Puma Future Cat Lo Engine
|Puma Future Cat Lo Engine
puma shoes
|Men's Puma Future Cat Low
|Puma Future Cat Low
puma shoes
|Men's Puma Lazy Insect
|Puma Lazy Insect
puma shoes
|Men's Puma SF Trionfo Low
|Puma SF Trionfo Low
puma shoes
|Men's Puma Speed Cat
|Puma Speed Cat
puma shoes
|Men's Puma Speed Cat Big
|Puma Speed Cat Big
puma shoes
|Men's Puma Trionfo Lo L II
|Puma Trionfo Lo L II
puma shoes
|Men's Puma Trionfo Low BAYLEE
|Puma Trionfo Low BAYLEE
puma shoes
|Men's Speed Cat Big
|Speed Cat Big
puma shoes
|Puma Ducati Testastretta
|Puma Ducati
puma shoes
|Puma Kimi Raikkonen shoes white/Jade
|Puma Kimi Raikkonen shoes
puma shoes
|puma speed cat
|puma future cat
puma shoes
|Women's Puma Basket Brights
|Puma Basket Brights
puma shoes
|Women's Puma Baylee Future Cat
|Puma Baylee Future Cat
puma shoes
|Women's Puma Drift Cat
|Puma Drift Cat
puma shoes
|Women's Puma Engine Cat Low
|Puma Engine Cat Low
puma shoes
|Women's PUMA Espera Patent FS
|PUMA Espera Patent FS
puma shoes
|Women's Puma Ferro Tessuto Shoes
|Puma Ferro Tessuto Shoes
puma shoes
|Women's Puma Future Cat Lo White/Red
|Puma Future Cat Lo
puma shoes
|Women's Puma Future Cat Low
|Puma Future Cat Low
puma shoes
|Women's Puma Repli Cat
|Puma Repli Cat
puma shoes
|Women's Puma SF Drift Cat
|Puma SF Drift Cat
puma shoes
|Women's Puma Speed Cat Big
|Puma Speed Cat Big
puma shoes
|Women's Puma Speed Cat Suede
|Puma Speed Cat Suede